COVID - 19

Due to the current situation related to COVID-19, we are taking additional precautions to protect our guests and staff. Please review the below information and contact us with any questions or concerns.

 

Check-in Process:       

 

2:00PM – Earlier check-in times will be unavailable due to additional times needed for sanitation. Upon arrival you are welcome to allow yourself into your cabin. If guidance is needed, we ask that you contact Brock at (715) 821-0262, as access to our office will be limited.  

 

Check-out Process:     

 

9:00 AM on Saturday morning. We ask that prior to leaving, you open all windows in the cabin to allow cabins to air out prior to being sanitized by our staff.  Late check-out times will not be available.

 

Payment:                      

 

VISA and MasterCard are accepted forms of payments along with cash and checks. Credit cards must be present at the time of payment and a 1% convenience fee will be assessed. Invoices will be delivered to each guest, if credit cards will be used, the card will be taken and processed for payment in our office and returned with a receipt.

 

Sanitation:                   

 

We are taking various measures to provide a safe and clean environment for our guests. We are using EPA approved products that kill the COVID-19 virus. Our staff is being extra diligent in sanitizing high touch areas that impact guests including TV remotes, tables, doorknobs, and light switches.

 

Bedding:                    

 

As in the past we will provide bed linens that are cleaned by a professional company. For the 2020 season we will be unable to provide bed covers (comforters/blankets), due to the frequent sanitation that would be necessary.

 

Fish Cleaning:             

 

Only individuals that reside in the same cabin unit will be allowed in the fish cleaning house at a time. We ask that upon leaving, you spray everything down with bleach and rinse. Bleach spray bottles will be provided.

 

Guests:                        

 

Outside guests that are not staying at our resort will be unable to visit. This is a guideline introduced to us by the county health department.

 

     We are thankful to be able to continue to accommodate you for your upcoming visit! Thank You!

                                                 

REFUND POLICY ON DEPOSITS

All deposits are non-refundable upon notification of cancellation with the following exception:

       

* Your cancellation results in a "new" reservation

If your cancellation resulted in a new reservation, you will be contacted immediately and be refunded the amount of your original deposit.  You may not "roll-over" your deposit for a following year if you have canceled your reservation for the current year.  Your deposit is immediately forfeited, and a new deposit must be received if a future reservation is requested.

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